Frequently Asked Questions
How long does it take to ship?
✈Worldwide Free Shipping For Orders Over $59.8 ✈
- Order Processing: 2-5 Business Days.
- The US (7-14 business days)
- Japan (4-10 business days)
- Australia (7-15 business days)
- Canada(7-15 business days)
- United Kingdom (7-12 business days)
- Germany (7-12 business days)
- Other countries (7-20 business days)
Do I need to pay any custom duty?
It’s extremely rare. We prepay customs duties for all European Union countries and many others (a benefit few merchants offer!). The likelihood of you being charged customs fees is less than 1%.
Refund and exchange
Our policy lasts 30 days. We understand how difficult it can be to choose personal items online. Therefore, all orders can be returned/exchanged for a full refund within 30 days, with proof of purchase**damages caused by regular wear do not qualify for a replacement.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
However, we will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Please note that after an exchange is made, the item(s) do not qualify for refunds.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
If the item you ordered is damaged/faulty or if you received an incorrect item or missing an item, contact us: info@zenandhealing.com
Please give us an opportunity to serve you better! Our ultimate goal is to be sure you are 100% satisfied. We want to hear from you and know where we could have improved! Send us an email anytime. Thanks so much!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. All shipping costs of the original order are non-refundable.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zenandhealing.com
Can pregnant women and children use this product？
We recommend that pregnant women and young children consult a healthcare professional before using this product. While it is crafted from natural and high-quality materials, individual sensitivities and health considerations should always be taken into account for safety.